Outsourcing Repairs and Maintenance
Happy tenants look after the property better, pay their rent on time and are more likely to accept rental adjustments. All of these factors make for happier landlords and, therefore, a happier you.
Our local 24/7 operations centre takes calls from your tenants at all times of the day or night and makes sure that the tenants are safe and that the property is secure.
Depending on the nature of the problem, they may be able to guide the tenant through an easy fix, such as re-lighting a pilot light, or they can commence the formal process required to instigate repairs.
Our maintenance controllers are highly experienced in property management and customer service. This enables them to speak quickly and clearly with the relevant trade to get competitive pricing and the most convenient and expedient timing. We are also happy to use your preferred trades where applicable.
This combined with using Maintenance Manager software enables our team to have full visibility of the work in progress and ensure swift completion. Aside from making sure the work has been completed, our controllers also make sure that the contractor's invoice matches the amount authorised before approving it for payment.