Outsourcing Repairs and Maintenance
Happy tenants look after the property better, pay their rent on time and are more likely to accept rental adjustments. All of these factors make for happier landlords and, therefore, a happier you.
Our phone systems ensures that all your calls go to the correct locations at all times of the day and night weather it is to your maintenance team, after hours emergency team or directly to a trade it never rests to ensure your owners and tenants can talk to who they need to.
Depending on the nature of the problem, your team may be able to guide the tenant through an easy fix, such as re-lighting a pilot light, or they can commence the formal process required to instigate repairs.
Our maintenance controllers are highly experienced in property management and customer service. This enables them to speak quickly and clearly with the relevant trade to get competitive pricing and the most convenient and expedient timing. We are also happy to use your preferred trades where applicable.
This combined with cloud based software enables our team to have full visibility of the work in progress and ensure swift completion. Aside from making sure the work has been completed, our controllers also make sure that the contractor's invoice matches the amount authorised before approving it for payment.